Isolate a Wi-Fi problem before resetting settings

A page that will not load does not identify the cause by itself. A few comparisons can make your next troubleshooting step more useful.

1. Check that Wi-Fi is enabled and the expected network is selected. Move within the router's normal coverage and note the exact message shown by the device.
2. Try another familiar website, then test the same network with another device. Record whether the problem affects one website, one device or everything on that network.
3. Restart the affected device. If several devices fail and you manage the home router, follow its restart instructions, warning anyone whose connection will be interrupted.
4. Retest the same examples. If the whole network still fails, check the provider's service information or contact support with the observations you recorded.

Leave network resets until simpler checks fail. They can remove saved configurations; consult workplace IT before changing a managed network setup.