Prepare your mobile ticket before reaching the gate

Opening the correct ticket before joining a busy queue gives you time to resolve display or account problems without blocking other travellers.

1. Find the ticket itself in the required app or file, rather than relying on the purchase confirmation. Check the journey, date, passenger count and any instructions about activation or validation before use.
2. Follow the issuer's instructions for access without a connection and any accepted backup. Do not assume a screenshot is valid: some tickets require the original app or a changing display. Keep your phone charged for the whole journey.
3. Before approaching the reader, open the correct ticket and make its display legible. If several passengers share one device, check the operator's instructions for passing the gate together and presenting each ticket.

Keep the ticket available until the journey and any exit checks are complete. Ask staff for help if the ticket cannot be displayed as required.