Describe a hotel room problem so staff can act

A precise report gives hotel staff the information needed to understand the problem and discuss an appropriate next step with you.

1. State your room number privately, identify the affected item and describe what happens. For example, explain that the desk lamp does not switch on, rather than saying the whole room is unusable.
2. Say when you noticed it and how it affects your stay. A clear photograph can help with a visible issue; avoid including other guests, personal documents or access codes in the image.
3. Ask what can be done and when, including whether someone needs to enter while you are out. Agree how you will receive an update and follow up if that time passes.

For an immediate hazard, stop using the affected item and contact staff promptly. Do not attempt repairs or open equipment yourself.